FAQ

What types of tools do you offer?

We specialize in a wide range of high-quality tools including air compressors & parts, automotive tools, concrete & masonry tools, outdoor equipment like chainsaws, and various hand tools. Our inventory is curated for DIY enthusiasts, professionals, and homeowners alike.

Are your tools suitable for professional use?

Absolutely! We cater to both DIY enthusiasts and professional contractors. Our product selection includes industrial-grade tools that can withstand rigorous job site demands while also offering options perfect for home improvement projects.

Where do you ship to?

We ship globally to most countries, excluding Asia and some remote areas. Our customers across North America, Europe, Australia, and other regions enjoy our reliable delivery services.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

How long does order processing take?

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If you’re not satisfied with your purchase, simply contact our customer support at [email protected], and we’ll guide you through the return process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption technology to protect your payment information and ensure secure transactions.

How can I contact customer support?

Our dedicated support team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

Do you provide technical support for tools?

While we don’t offer on-site technical support, we’re happy to help with general usage questions and can provide manufacturer contact information for specialized technical assistance when needed.