At Daily Home Tools Hub, we stand behind the quality of our tools and equipment. We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with a straightforward returns and exchanges process.

1. Return & Exchange Eligibility

You may return or exchange most new, unopened items in their original packaging within 15 days of the delivery date for a full refund or exchange. The item must be in the same condition as when you received it.

Please Note: Due to safety and hygiene reasons, the following items are FINAL SALE and cannot be returned or exchanged:
  • Chainsaws & Pole Saws
  • Chisels & Pry Bars
  • Axes & Mauls
  • Clothing
  • Back Braces & Suspenders
  • Any used, damaged, or altered tools

(This list is based on product categories that require strict hygiene standards or pose potential safety concerns once used.)

2. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you would like to return or exchange.
  2. Provide Details: We may request photos or a description of the issue to better assist you.
  3. Receive Instructions: Once your return is approved, we will send you detailed return instructions, including the return shipping address.
  4. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Timing: Refunds will be processed within 5-7 business days after we receive the returned item.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

To exchange an item for a different size or model, please follow the return process above. Once we receive the returned item, we will ship the new item to you. Standard shipping fees will apply for the new shipment.

6. Return & Exchange Request Template

To help you get started, here is a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Daily Home Tools Hub Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Name: [Product Name]

Reason for Return/Exchange: [Please provide a brief reason]

I have read and understood the Returns & Exchanges Policy.

Thank you for your assistance.

Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]

7. Questions?

If you have any questions about our Returns & Exchanges Policy, please contact us at [email protected]. Our customer service team typically responds within 24-48 hours on business days.