At Daily Home Tools Hub, we are dedicated to providing durable, high-performance tools and equipment for professionals and serious DIY enthusiasts. We understand that getting your gear quickly and having confidence in your purchase is crucial. That’s why we offer transparent shipping options and a straightforward returns process for your peace of mind.

Shipping Information

We ship globally, excluding Asia and a few select remote regions. All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ( $12.95 ): Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

We stand behind the quality of our tools. If you are not satisfied with your purchase, you may return or exchange most new, unopened items in their original packaging within 15 days of the delivery date.

Important Note on Final Sale Items:

To ensure the safety and hygiene of all our customers, the following product categories are FINAL SALE and cannot be returned or exchanged once purchased:

  • Chainsaws & Pole Saws
  • Chisels & Pry Bars
  • Axes & Mauls
  • Clothing
  • Back Braces & Suspenders
  • Any used, damaged, or altered tools

These items require strict hygiene standards or pose potential safety concerns once they have been used.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and details about the product.
  2. Provide Details: We may request photos or a description of the issue to assist you better.
  3. Receive Instructions: Once your return is approved, we will email you detailed return instructions and the shipping address.
  4. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. We highly recommend using a trackable shipping service for your protection.

Return Shipping Costs

The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., we shipped the wrong item or the product was defective).

Refunds

After we receive and inspect the returned item, we will process your refund.

  • Timing: Refunds are processed within 5-7 business days of us receiving the return.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges

To exchange an item for a different size or model, please follow the standard return process outlined above. Once we receive the returned item, we will ship the new item to you. Standard shipping fees will apply for the new shipment.

Need More Help?

If you have any questions about our Shipping or Returns & Exchanges policies, please don’t hesitate to contact our friendly customer service team at [email protected]. We typically respond within 24-48 hours on business days.

Thank you for choosing Daily Home Tools Hub for your projects.